Today Intercom becomes Fin Sometimes you see a corporate announcement that’s so obvious and so late, it's almost an admission of failure. And I'm open to feedback on how I should have pulled the trigger on this change much sooner. But the tech industry is so littered with awkwar…↗

Never stop disrupting yourself; introducing the Fin API platform Today we're announcing the launch of [the Fin API platform](fin.ai/api-platform). Our best-in-class vertical customer service models that power Fin are now available for you to mix and match and deploy at insane sc…↗

The age of vertical models is here Last week we quietly shipped the most significant new technology in the customer service agent category since we started it three years ago. It’s a brand new model for [Fin](fin.ai/) trained by our AI Group called [Apex](fin.ai/cx-models), and…↗